The IT CMDB Lead Business Process Consultant plays a pivotal role in maintaining the integrity and functionality of the Configuration Management Database (CMDB). Working closely with IT Service Now System Admin, Platform, and Process Owners, the consultant will ensure adherence to standardized configuration management methodologies while facilitating the development of policies and processes. Their responsibilities encompass conducting audits, maintaining CMDB accuracy, and driving visibility on unauthorized changes.
Proficiency in CMDB and asset management tools, coupled with strong analytical and problem-solving skills, enables the analyst to effectively manage multiple priorities and support evolving ITSM requirements.
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About the Team
IT Services is a shared services organization within Clarivate that provides enabling services for the rest of the company, and ultimately, supporting our customers. Our organization consists of seven distinct groups, each with a unique focus and responsibility. These groups are responsible for delivering the corporate systems, protecting Clarivate and customer data via advanced security practices, providing physical and 3rd party cloud infrastructure for our corporate and customer-facing applications, desktop and meeting technologies, data mastering, cleansing, and reporting for our customer and product data, sourcing and procurement capabilities along with the organization's operations and IT Project Management Office.
We are committed to providing high-quality services to our colleagues and customers. Our team of experts is dedicated to ensuring that our customers receive the best possible service. We are constantly looking for ways to improve our services and provide innovative solutions to meet the needs of our customers. We are proud to be a part of Clarivate and to support its mission of advancing innovation and protecting intellectual property.
Hours of Work
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled