Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
IT Support Specialist
Kansas City, MO
Job Description
* Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area.
* One (1) year IT support or related experience.
* Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
* One (1) year IT support or related experience.
* Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
- Providing customer service;
- Using a computer and related software applications;
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.
PLEASE NOTE:
* Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.
* Interviews will be conducted by a search committee.
* Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.
* Interviews will be conducted by a search committee.
* We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b, employee assistance, tuition reimbursement, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break.
We can't wait to show you why Metropolitan Community College is a great place to work!
The Systems Support Specialist assists the IT (Information Technology) Engineers in coordinating and implementing the technical support, maintenance, use and enhancement of network infrastructure critical to the operation of the College.
Metropolitan Community College is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Moves, updates, repairs, replaces, configures, and installs hardware, software, and peripherals systems and equipment related to classroom technology; determines hardware and software needs; checks wireless systems; and troubleshoots related issues.
- Deploys, configures, and updates computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; resets passwords; grants network permissions; adds network drivers.
- Provides technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment.
- Monitors IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments.
- Prepares, maintains, and updates technical and general reports, purchase orders, forms, records, and other documentation, to ensure timely and accurate documentation.
- Coordinates with vendors, students, faculty, and other internal and external staff, departments, and/or agencies to assist with resolving technical issues, communicate information, and facilitate departmental operations.
- Trains end users via phone or in person on use of computer hardware and software technologies.
- Collaborates with other departments on technology related needs for new projects/installations.
- Updates and maintains the online inventory system; prepares and maintains equipment for future use.
- Perform other duties as assigned.
- Technology troubleshooting techniques;
- Customer service principles;
- Applicable hardware, software, media, telecommunications, and/or related equipment;
- Windows operating systems.
- Troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
- Providing customer service;
- Using a computer and related software applications;
- Training users on applicable hardware, software, peripheral devices, and/or other related equipment;
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
* No staffing table positions.
Positions in this class typically require: climbing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
None.
EOE/M/F/Vet/Disabled
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
1 year
Email this Job to Yourself or a Friend