Define and manage the OTC process, including the design, implementation, and maintenance of policies, procedures, systems, and controls. Develop and implement standard operating procedures (SOPs) and KPIs for OTC processes to ensure consistent and accurate execution. Drive continuous improvement initiatives to optimize the OTC process and enhance efficiency within the val

Handling inbound collection & customer service phone calls and emails. Assist in processing University deposits. Reviewing and explaining student accounts, leaving appropriate messages, using available tools and resources to find contact information. Identifying potential errors and referring students to the correct offices to resolve. Assisting in student orientations, g

This is a POOL position. Application materials for this adjunct position accepted on an on going basis due to increasing demand for courses in this subject area. The Workforce and Economic Development Division ( WED ) of Metropolitan Community College is the leader in innovative workforce solutions and community enrichment. We partner to first develop our community in ord